Sales & Return Policy

Life…Through DogsSM 

Sales and Returns Policy
 

We strive for complete customer satisfaction.  If you are not completely satisfied with any product or service you receive from us, please let us know immediately and we will do what we can to make it right.  That is our philosophy and guiding principle in how we conduct business.

 

All Sales Are Final.  If you have any concerns about the product or service you have received from us, please contact us within 7 days of receipt and we will make every attempt to correct the problem.

 

Returns

The item you are returning must not have been used. The item must be returned to us within 30 days of purchase, and you need to contact us prior to shipping to obtain an RMA (Return Materials Authorization) number.  Returns without RMAs will not be processed. Customer pays for the shipping on exchange items.

 

WE DO NOT TAKE RETURNS ON CUSTOM MADE ITEMS.

 

WE DO NOT GIVE CASH (credit card or PayPal) REFUNDS on any orders; product exchange ONLY.

 

If you purchase the wrong size you may return the unused item for a size exchange.  We do not give cash returns on any items. In-store credit only.

 

PLEASE NOTE FOR INTERNATIONAL CUSTOMERS

We have no control over your countries duties or customs fees.  Please check with your country for this information. Generally if you choose the expedited or express shipping method, UPS takes care of the customs duties.

 

We ship by UPS and will email you your package tracking numbers when we ship your order. If your package has been damaged in shipping please do not throw any packing materials or anything in the box away! We will file a UPS claim and upon doing that UPS will send out an inspector to evaluate the damage. We must be notified immediately upon arrival of your package that there is a damage problem.